When someone has a problem, it always helps if they send me the error message. A customer couldn’t log in to his FTP account. Instead of sending the text via copy & paste (a few bytes) he sent me a screenshot of his high-res windows desktop while the ftp program was running. Size – 4 Megabtyes. And on top of it he encrypted the mail, meaning my notebook actually needs about three minutes to open this email.

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