Being a courageous fellow, I decided to take things into my own hands when a customer today requested a very minor change in his Apache configuration – the addition of a redirect. Naturally, it was within a few minutes of me reading the email.

Had I followed the correct procedures, I’d have had to enter a change in our change management tool and wait at least 1 week before being able to change the configuration.

I don’t mind such procesesses, but there has to be a lower limit – It cannot be that a 30 second task takes 1-2 hours of work-time over a week just to get the papers filled out correctly.