A customer is getting 2 new IP adresses for his webserver. In an email to the service manager, he writes:

You can not simply change the addresses of the webserver because the DNS entries must also be changed and this could take a considerable amount of time, and this change is currently not planned.

As if this is the first time I have changed an Apache setup. Unfortunately, I can not charge extra for such misconduct on the customer’s behalf.

Meanwhile, due to my co-workers’ vacation I get about 4 requests for every 3 tasks I complete. It’s not too dramatic, but it does add up.